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Last Updated: November 2nd, 2023
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
The deadline for canceling an order is 30 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use.
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
- An equipment bundle that includes an online course when the course has been partially or fully taken.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Items that arrive with manufacturing defects or suffer damage due to the shipping process may be replaced at no cost to you.
In order for the item to be eligible for a replacement, please make sure that:
- The items were purchased within the last 30 days
- The items are new and unused in the original packaging
To begin the replacement process, contact us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us for questions related to refunds and returns.